Resources

The next generation of aged care customers is on the horizon, and they are likely to expect ‘Uber’ level tech in all aspects of service delivery. Kate Dobie of the ACH Group explains to those outside the sector, including tech providers, why simply adding new technology isn’t as quick or as easy as you might think.

​​Dr Kate Barnett, author of the Technology Roadmap for the Australian Aged Care Sector, discusses how we rarely see technology as a part of an ongoing reform process, probably because it has not been central to the traditional design and delivery of care in the Australian aged care system. She discusses how consumer expectations are changing with increased demands for immediacy and for personalisation of services, and that portals are becoming increasingly widespread, and are now part of the aged care ecosystem.​

Dignity is an important consideration in aged care to ensure older people maintain their sense of value and worth regardless of their physical or cognitive abilities. Technology use should be used to support care and not violate dignity. This resource from ARIIA is a short easy-to-read summary of the research evidence.

Telehealth uses ICT to deliver healthcare services remotely. Factors that improve or reduce the acceptance of telehealth in aged care were identified as part of a scoping review of the human factors associated with technology uptake. This resource from ARIIA is a short easy-to-read summary of the research evidence.

Some technologies used in aged care settings raise privacy concerns for older people, their families, aged care staff, and providers.  This resource from ARIIA is a short easy-to-read summary of the research evidence.

There can be no one-size-fits-all approach to successful implementation due to the relationships between the technical, human, and organisational factors in complex care settings such as aged care. This resource from ARIIA is a short easy-to-read summary of the research evidence.

This report from the Aged Care Royal Commission discusses the importance of ensuring care, dignity and respect for older adults and care workers are supported. It details how these principles are integrated in aged care reforms and services and in relation to technology. 

Dr Merran Cooper, CEO of Touchstone Life Care, describes the benefits of, and barriers to, introducing digital technologies into the aged care setting, highlighting that research has begun into the use of technology to improve communication between elderly people, their carers, and aged care providers.

This webpage from the Aged Care Quality and Safety Commission provides a comprehensive presentation about personal information handling practices  as required by the Privacy Act 1988 (Privacy Act) and the Australian Privacy Principles (APPs).  

eHomeCare discusses the five key elements that will drive provider transformation. The five key elements include develop a dynamic strategy, put people, experience and outcomes at the heart of aged care, equip your team for care, collaboration and change, align operations and the environment with the new system and optimise the environment.