Care recipients and their families

Coronavirus (COVID-19) advice for older people and carers
Department of Health and Aged Care
Government advice on protecting yourself and staying well. Includes information on vaccinations and boosters and symptoms of COVID-19.

COVID clarity
Healthdirect 
Provides up-to-date information for consumers. Includes a COVID-19 symptom checker.

COVID-19 information
Older Persons Advocacy Network (OPAN) 
Provides web information and phone contact with advocates available 8am to 8pm Monday to Friday or 10am to 4pm on Saturdays for support by calling 1800 700 600.

Information for older Australians on Coronavirus (COVID-19)
MyAged Care
Useful information for older Australians in a question and answer format.

Translated resources
Department of Health and Aged Care
You can use the filters to see resources in a selected language, or use the search box to find what you need.

Residential aged care facilities can be affected by COVID-19 outbreaks. Aged care staff and residents, their family and friends, need to work together to keep staff and residents safe. 

Coronavirus (COVID-19) advice for people in aged care facilities and visitors
Department of Health and Aged Care
Government advice on keeping safe within residential care during the COVID-19 pandemic. Includes state-by-state updates on visitor restrictions.

What to expect during a COVID-19 outbreak: Residents in aged care homes
Department of Health
(Video, 3 min) This short video tells consumers what they might expect in the event of a COVID-19 outbreak in a residential care setting.

Older Australians can still access homecare services during the COVID-19 pandemic through the Commonwealth Home Support Programme (CHSP) or a Home Care Package. There may be some changes to the way you receive the service.

Advice on in-home aged care services during COVID-19
Department of Health and Aged Care
Advice on what support is available, where to get urgent assistance, and how assessments will work.

Feeling lonely or worried?
My Aged Care
If you are feeling lonely, distressed or confused, you can call the COVID-19 support line on 1800 171 866 (free call). This is a dedicated service for older Australians. It provides a safe place to speak with an expert who can listen and offer practical help and advice. You can also call the National Coronavirus helpline on 1800 020 080 (free call). This service is available 24 hours a day, 7 days a week.

Impacted by COVID-19?
Australian Government 
Help is available through grief, loss, trauma, advice and advocacy services. 

• Grief and bereavement
  Phone: 1800 222 220
  Website: www.aged.grief.org.au
   
• Dementia behaviour support
  Phone: 1800 699 799
  Website: www.dementia.com.au
   
• Trauma support
  Phone: 1800 700 600
  Website: www.phoenixaustralia.org/aged-care